privacy policy
Effective Date: 1st December 2023
Last Updated: 29th August 2024
Welcome to Stream Studio Limited (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect personal information of visitors (“you” or “your”) to our website streamstudio.co.uk (“Website”) and users of our services. We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1 Information We Collect
We may collect and process the following types of personal information:
1.1 Personal Information You Provide to Us
- Contact Information: Name, email address, phone number, and other contact details when you fill out a form, subscribe to our newsletter, or contact us.
- Business Information: Company name, job title, and other information related to your business or organisation when you inquire about our services.
- Content Information: Any personal information you provide when you communicate with us, such as messages, feedback, or support inquiries.
1.2 Information We Collect Automatically
- Usage Data: Information about your interactions with our Website, including IP address, browser type, device type, pages visited, and the date and time of your visit.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect information about your activity on our Website. You can manage your cookie preferences through your browser settings.
1.3 Information from Third Parties
- We may receive personal information from third-party partners, such as social media platforms, analytics providers, and marketing service providers, to enhance your experience on our Website.
2 Legal Basis for Processing
Under the UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:
- Consent: We may process your personal information when you have given your explicit consent (e.g., subscribing to our newsletter).
- Contractual Necessity: We may process your personal information to perform a contract or to take steps at your request before entering into a contract.
- Legitimate Interests: We may process your personal information for our legitimate business interests, such as improving our services, provided that these interests are not overridden by your data protection rights.
- Legal Obligation: We may process your personal information where we are required to do so by law or to comply with regulatory requirements.
3 How We Use Your Information
We use the personal information we collect for the following purposes:
- To Provide and Improve Our Services: To communicate with you, respond to inquiries, and provide the services you request.
- To Personalise Your Experience: To customise your experience on our Website, including showing relevant content and improving the functionality of the Website.
- To Send Marketing Communications: To send you newsletters, promotional materials, and other information about our services. You can opt-out of marketing communications at any time.
- To Analyse Usage and Trends: To monitor and analyse usage and trends to improve our Website and services.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal requests.
4 Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your personal information with third-party service providers who perform functions on our behalf, such as hosting, analytics, marketing, and customer support.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to a third party as part of the transaction.
- Legal Requirements: We may disclose your personal information if required by law or to protect our rights, property, or safety or that of others.
5 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your usage of our Website. Cookies help us enhance your experience by remembering your preferences and providing personalised content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
6 Your Rights Under UK Data Protection Law
Under the UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccuracies in your personal information.
- Right to Erasure: You have the right to request that we delete your personal information, subject to certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Right to Object: You have the right to object to our processing of your personal information in certain circumstances.
- Right to Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us at hello@streamstudio.co.uk. We may require you to provide proof of identity before fulfilling your request.
7 Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
8 Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.
9 International Data Transfers
We may transfer your personal data outside the United Kingdom. Whenever we transfer your personal data outside the UK, we ensure it is protected by adequate safeguards, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).
10 Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11 Children’s Privacy
Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
12 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
13 Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Stream Studio Limited
7 Main Street, Rotherby, Melton Mowbray, LE14 2LP
hello@streamstudio.co.uk
01664 810271
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.
